LEGAL
Refund Policy
Our refund policy is designed for customer satisfaction and is subject to the following terms. If you are not satisfied with our service, you may submit a request for a refund within 7 days from the date of payment. Please note that you will receive a refund for 91% of the total amount paid.
7 days
Refund window from payment
91%
Of the total amount refunded
10–15 days
Business days to process
01 How to request
- Go to Invoices and choose Refund on the payment you want refunded.
- Choose the refund option on the eligible order.
- Fill in the refund request form with your details, the reason for the request, and any supporting documents.
- Submit — we will keep you updated by email.
02 Processing
- Refund requests must be submitted within 7 days from the date of payment.
- Refunds are processed within 10–15 business days.
You will only get a refund of 91% of the total product amount.
03 Plan upgrades
- Moving up to a higher plan — for example from Pro to Premium — can't be refunded. The time left on your current plan becomes extra days on the new one, worked out from what you paid for it.
- Once you upgrade, the order for the plan you moved up from can't be refunded either.
- If you bought a plan within the last 7 days and would rather have that refunded, request the refund before upgrading.
Need help with a refund?
Contact support and we will walk you through your request.